Help Center
Frequently Asked Questions
MONK FRUIT FACTS
What is monk fruit?
Monk fruit isn't your typical fruit because it's actually a member of the gourd family. This unique fruit is round, greenish-brown in color, and grows on perennial vines. Monk fruit is not too well known because it is only grown in the mountains of China and Thailand. Lakanto's monk fruit is cultivated near the scenic town of Guilin which is nestled in the breathtaking Karst Mountains in Southern China.
Who discovered monk fruit?
A sect of Buddhist monks, known as the Louhan have been cultivating luo han guo (also known as monk fruit) for eight centuries. The monks called it "The Immortals Fruit" because they found that by using it to sweeten teas and elixirs, they had an abundance of energy and lived longer and healthier lives. Although monk fruit has been used for centuries, the Food and Drug Administration (FDA) just approved it as a sweetener in 2010.
What are the benefits of monk fruit?
Unlike most fruits whose sweetness comes from fructose and glucose, monk fruit's sweetness comes from antioxidants called mogrosides. Monk fruit is the best natural sugar substitute because it has zero calories, zero carbs, zero side effects, and it won’t raise blood glucose levels.
PRODUCT INGREDIENTS
What is erythritol?
Erythritol is a sugar alcohol naturally found in grapes, pears, mushrooms, soy sauce, cheese, wine, and beer. It has been part of the human diet for thousands of years.
Erythritol is different than and much better than sugar alcohols because it is made from non-GMO corn which has been fermented.
Erythritol causes less digestive stress than other sugar alcohols because it is absorbed into the bloodstream and excreted in the urine, instead of going through the colon for excretion.
There are zero calories in erythritol because its molecular structure allows the body to absorb it but not break it down or in other words metabolize it.
Is Lakanto organic?
Although we are not currently pursuing organic certification on our products, it is our top priority to make sure there are no pesticides used in the production of Lakanto Monkfruit Sweetener. We work closely with our growers and suppliers to ensure growing conditions meet Lakanto's high standards.
Do your products contain gluten?
None of Lakanto's products contain gluten. We do not put the Gluten-Free Certified seal on all of our products because they are inherently gluten-free (i.e. monk fruit, syrup, chocolate).
Are Lakanto products allergen-free?
Lakanto products are free of:
Wheat
Dairy
Egg
Fish
Gluten
Sesame
Soy
Peanut (only in our new Peanut Butter Powder and Peanut Butter Cups)
The following products have tree nuts and soy in the same manufacturing plants and are present in other products manufactured on the same line: Plain, Almond, and Nib Chocolate Bars.
Almonds (tree nuts) are present in Almond Chocolate Bars, Cinnamon Almond Granola, Chocolate Covered Almonds, Double Chocolate Cookie Mix, Banana Nut Muffin & Bread mix, Sugar Cookie Mix, Blueberry Muffin Mix, Chocolate Chip Cookie Mix, Lemon Poppy Seed Muffin Mix, Pancake and Baking Mix, Double Chocolate Muffin Mix
What are the natural flavors?
Lakanto uses the following natural flavors in our products: licorice, vanilla, and citrus. Our proprietary, plant-based formula is MSG and soy-free.
Why do you use cultured dextrose?
Cultured Dextrose is a natural food additive we use as a preservative to inhibit the growth of mold and other unwanted bacteria. It is completely harmless and will not affect any diets or blood sugar levels.
What are the vegetable fibers in Lakanto products?
Our vegetable fibers come from both corn and tapioca, and are approved by the Non-GMO Verification Project.
Why do you use sugarcane fiber?
In order to create a healthy, high-quality product that doesn't contain gluten, we decided to use fiber in some of our chocolate and baked goods. Sugarcane Fiber is used commercially to make bread and other baked goods because it has a smooth texture and feel that is very similar to fat.
Sugarcane fiber is a soluble fiber, which is very good for the body. It not only promotes intestinal regularity, but it slows down the digestion rate of carbohydrates and stabilizes blood sugar.
COMMON QUESTIONS
Is Lakanto® safe for people with corn intolerance?
Lakanto® is safe for people with corn intolerance, sensitivities, or allergies because it does not contain corn proteins that can trigger allergic reactions. 100% of corn protein is eliminated during the fermentation process used to create erythritol. For specific health concerns, we recommend you contact your primary practicioner.
Are Lakanto products Non-GMO?
Lakanto products do not contain genetically engineered ingredients. The Non-GMO seal appears on the majority of our products. If you do not see the Non-GMO seal on the product's packaging, that means that it is still going through the verification process.
What is the shelf life of Lakanto products?
3-Year Shelf Life:
Lakanto Classic, Golden, Baking, Organic, and Powdered Monkfruit Sweeteners, plus our Drinking Chocolate, Matcha Latte, and Pancake & Baking Mix
2-Year Shelf Life:
Lakanto Monkfruit Extract drops (Original, Lemon, Chocolate, Vanilla)
Lakanto Chocolate: Plain, Almond and Cacao Chocolate Bars, Chocolate Bark Almond, Chocolate Chips
Lakanto Mixes: Brownie, Blueberry Muffin, Lemon Poppy Seed, Double Chocolate Muffin, Pumpkin Spice (Seasonal), Banana Nut Muffin and Bread, Sugar Cookie, Chocolate Chip Cookie, and Double Chocolate Cookie.
Lakanto Syrups: Maple Syrup, Cinnamon Maple Syrup
Lakanto Peanut Butter/Jams: Suntella, Powder Peanut Butter
Lakanto Coffee and Tea: Simple Syrups (Original, Caramel, Vanilla)
1-Year Shelf Life:
Lakanto Breakfast: Cinnamon Almond Granola
Lakanto Chocolates and Candy: Chocolate Covered Almonds, Sunflower Cups, Peanut Butter Cups
How do you calculate net carbs?
Net carbs are the carbohydrates in food which your body digests and uses for energy. Net carbs only count starches and sugars because most other types of carbohydrates have no energy value or impact on your blood sugars, so you don't count them towards your daily carbohydrate limit.
To calculate net carbs, take a food's total carbohydrate count and subtract: Sugar Alcohols like erythritol, because your body doesn't digest them. Fiber, which is a type of carbohydrate our bodies don't break down, so it passes through our digestive tract unchanged. Take Lakanto Maple Flavored Syrup for example. The total carbohydrate count is 9g. You would subtract the dietary fiber count (3g) and the sugar alcohol count (5g) leaving the net carb total at 1g.
What is the percentage of monk fruit to erythritol in Lakanto Sweeteners?
While we will not be able to provide our exact percentage ratio, as this is a proprietary formulation, please consider the following information:
Erythritol has a sweetness strength of 60-70% of sugar.
Monk fruit is 250-300 times sweeter than sugar.
The monk fruit in Lakanto Classic and Golden sweeteners constitutes about 30-40% of the sweetness.
RETURNS & SHIPPING
Lakanto's No Risk 100% Satisfaction Guarantee
Lakanto’s No-Risk 100% Satisfaction Guarantee is simple. Any customer who has purchased from us directly here or on Amazon and is not completely satisfied with the product or purchase experience will receive a full product refund. To claim a refund, simply contact us within 45 days of receipt of product. Please keep in mind that this applies to products only and does not include shipping costs.
When will I receive my refund?
Refund Requests are processed daily by Lakanto. Just remember that your bank may not be quite as quick as we are. Give them 2-5 business days to catch up.
What happens if I accidentally provide the wrong address?
If you provide the wrong address, your product will be returned to our warehouse. When the order is received by the warehouse, your product purchase will be refunded 100% if it is received in whole condition.
You will then place a new order and pay the full amount of the product and shipping charges.
What happens if my package is stolen?
We understand how annoying it is to have your package stolen! Unfortunately, it does happen.
We use FedEx because they ensure your packages will be delivered. However, the window between delivery and when you grab your package off the porch is a time when neither FedEx nor Lakanto is responsible for the package.
In the unfortunate event that your package is lost or stolen, please contact us and we will help you as much as we are able.
Does Lakanto ship internationally?
Unfortunately, we do not ship internationally at this time.
Lakanto is not responsible for the following:
Undeliverable products due to the customer providing incorrect address information
Packages not delivered by an assumed delivery date
Lakanto Sweet Rewards
What is Sweet Rewards?
Sweet Rewards is Lakanto’s new loyalty program designed to give back to our loyal customers. Join today and start earning your way towards exclusive rewards and discounts.
Is Sweet Rewards free to join?
Yes, it is! You can join for free anytime. Once you join you can earn your way into our bronze, silver, and gold tiers for exclusive benefits, point multipliers, early access to sales and more.
How do I earn and redeem points?
For every dollar spent you earn 1 point. Visit Lakanto.com/pages/rewards for more information on ways you can earn.
Can I use other discounts with my redeemable rewards discounts?
No, discounts cannot be stacked.
What if I sign up after Sweet Rewards Official launch date (June 24th, 2021)?
If you don’t have an account but continue to purchase Lakanto products, don’t worry we got you covered. Once you make an account using your email address any orders made after June 24th, 2021 will be counted towards your loyalty points.
Do loyalty points expire?
Yes, after 1 year of inactivity your points will expire. But, we don't want you to miss out on those points so we've set up a reminder for you before your points expire.
GIVE $10, GET $10
Do you have a referral program?
Yes! Visit Lakanto.com/pages/refer to refer your friends today. For every friend that spends $40 via your special referral link you get via email, you will receive $10 (200 points) worth in loyalty points.
I referred my friend! How do I use my $10 reward?
Once you’ve successfully referred a friend your loyalty account balance should be updated with $10 (200 points). You can then redeem any of your points at checkout.
Why haven't I received the email with my $10 discount?
Please give it 1-2 days to appear on your account. If it hasn’t been updated by then, please contact info@lakanto.com for support.
Why didn't I get a $10 reward for referring someone?
In order for a referral to be counted as successful, your referred friend needs to have used your referral link to purchase $40 or more at Lakanto.com. If your friends order is refunded those points will be reversed.