Refund and Return Policy
At Saraya USA, Inc. DBA Lakanto, we stand behind our products and quality controls. We hope you love our products as much as we do, but in case you don’t we offer a 45-Day 100% Satisfaction Guarantee for all our products. However, due to the perishable nature of our products, we are only able to accept returns with 45 days of purchase. If for any reason you are not completely satisfied within 45 days, you may initiate a return for a refund of the purchase price. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Lakanto 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
Lakanto Offers a 45-Day 100% Satisfaction Guarantee
Any customer who has purchased from us or from one of our authorized sellers and is not completely satisfied with the product or purchase experience will receive a full product refund. To claim a refund, simply contact us within 45 days of receipt of product. Please keep in mind that refunds do not include shipping costs.
To submit a Guarantee request, please contact firstname.lastname@example.org or submit a contact us form for further questions and concerns. You can also reach us at 1-800-513-7936 between the hours of 9:00 a.m. to 5:00 p.m. MST Monday – Friday. Please have information available regarding where and when you purchased your product.
Lakanto reserves the right to verify information, require a valid proof of purchase, require the purchaser to submit photos of their product, require the purchaser to return the product at issue, and to deny Guarantee requests including its discretion in cases of suspected fraud or if customer has abused the Lakanto 45-Day Satisfaction Guarantee.
Refund requests are processed daily by Lakanto. Please give your bank 2-5 days to process the refund.
If you have any questions regarding whether a seller is an authorized Lakanto seller, please contact us at email@example.com. You can also reach us at 1-800-513-7936 between the hours of 9:00 a.m. to 5:00 p.m. MST Monday – Friday.