Lakanto Return/Refund Policy
Lakanto will be happy to replace any item(s) in the following circumstances:
- Product is received in damaged packaging
- Product is received spoiled
- Product is NOT the item ordered per order records
*Refunds are ONLY available within 30 days of product receipt*
*In unique situations, a pre-paid shipping label may be provided for returns*
* Refunds can only be credited to originating credit card*
What can be returned? How much am I refunded?
- Any unopened product for 100% refund within 30 days
- Opened product for 50% refund within 30 days
- Spoiled product or unusual circumstances* that Lakanto requests you to return. Refund amount will be determined on a case by case basis.
- An item returned to Lakanto due to customer providing incorrect address is eligible for a 100% PRODUCT refund LESS the shipping charges.
When will I received my refund?
- When our warehouse receives the item and notifies us (We are notified of ALL returns to the warehouse.)
What happens if I want a product that was returned to the warehouse because I provided an incorrect address?
- When the order is received by the warehouse, your product purchase will be refunded 100% if it is received in whole condition.
- You will then place a new order and pay the full amount of the product and shipping charges.
- NO Shipping charges will be refunded due to customer address error
Lakanto is NOT responsible for:
- Undeliverable products due to incorrect address information provided by you
- Packages not delivered by an assumed delivery date
- Product damage or loss from shipments being returned to the freight location
We wish we could guarantee 100% proper handling and prompt receipt of packages by third party carriers (UPS, FedEx or USPS). Once product leaves our warehouse, these factors are out of our control.
Please contact our Customer Service department at 1-800-513-7936 9:00am – 5:00pm MST Monday – Friday to discuss any questions regarding your Return/Refund.